Preventing Fraud

Cyber Crime

The use of emails and the internet provide speed and efficiency.  However, as you will also be aware, these can pose increased risks e.g. viruses, spam and identity theft etc.

Generally, instances of fraud and email hacking are regrettably on the increase and unlikely to ease into the future as those carrying out these activities are getting more sophisticated.

We need to draw your attention to the following (and this list is not exhaustive):

• Please do not send your bank details in an email.
• Please be alert to instances of email hacking. You should take suitable precautions to ensure you do not expose your email account(s) to a risk of being hacked by a 3^rd  Please be alert to any signs that might indicate that your email account has been attacked.
• We will not change bank details by email. We ask you to be vigilant and if you receive an email informing you that we have changed our bank details to report it to us immediately so that we can investigate.
• We insist on any initial payment of account be transferred to us electronically as that will act as a test payment for any larger sums of money you are likely to send us later on in the transaction.
  
  

If you are in anyway uncertain, or concerned about any communication received from us, then please telephone your fee earner, or speak to one of our Partners / Directors immediately.  Please do not respond to any such communication by email, or take any action until you have verified the authenticity by speaking with us.

Conveyancing Quality Scheme

We are accredited as part of the Law Society’s Conveyancing Quality Scheme. The scheme is designed to improve transparency of transactions, raise service levels and provide better communication and a more efficient process.

Client satisfaction

We aim to offer all our clients a professional, efficient and friendly service. If you are unhappy with any aspect of our service, please raise your concerns with our Client Care Director, James Marris on 01924 291111or by post to our Wakefield office.